Plans change. The process stays clear.

What this policy covers

This policy applies to agreed services provided by SCHOOLWEAR HOLDINGS LTD, including:

When can a service be cancelled?

A client can request cancellation of an agreed service by contacting us using the communication details provided on this website or in the applicable service correspondence.

• Cancellation requests should be made as soon as reasonably possible.
• The request should identify the service or work concerned.
• Where relevant, the client should identify whether they want to cancel the entire service or only part of the work.
• We may ask for clarification where the request does not clearly identify the affected service.

Recommended notice periods

We recommend providing notice as early as possible. The appropriate notice period depends on the nature and stage of the agreed work.

How to request cancellation

Cancellation requests should be sent in writing so that the relevant service and request can be clearly identified.

What your request should include

To help us process a cancellation request without unnecessary delay, please include:

• Your name and relevant business or organisation name.
• The service or agreed task being cancelled.
• The requested cancellation date, where relevant.
• Whether the request applies to the full service or only specific tasks.
• Any additional information that may help identify the relevant service record.

Cancellation before work starts

If a cancellation request is received before the agreed work has started, we will review the request and confirm the resulting position.

Where no work has started, we will normally seek to close the relevant service arrangement without continuing tasks that are no longer required.

Cancellation after work has started

If work has already started, the cancellation request will be reviewed according to the stage of the work and the agreed scope.

• Tasks already completed may remain part of the service record.
• Work that has not yet started may be stopped where reasonably practical.
• In-progress tasks may need to be brought to a suitable stopping point.
• Documents, records or information already prepared may be retained where required for appropriate business records.
• Any applicable contractual or statutory rights remain unaffected.

Recurring or ongoing support

Some operational and administrative requirements may involve recurring support over an agreed working period.

If you wish to end recurring support, please provide written notice as soon as reasonably possible. The applicable end point will depend on the agreed service arrangement and any work already scheduled or underway.

Changing rather than cancelling

A cancellation request does not always need to end the entire service. If your requirement has changed, you can ask us to review the existing scope instead.

• Remove specific tasks that are no longer required.
• Change the priority of remaining work.
• Pause certain activities where the working arrangement allows this.
• Replace one defined task with another related requirement.

Material changes may require the revised scope and timeframe to be agreed before additional work continues.

Supplier and third-party activity

Some services include communication with suppliers or other third parties. If a cancellation request is received while such coordination is underway, we will take reasonable steps within the agreed scope to stop or update relevant follow-up activity.

Documents and information after cancellation

Following cancellation, relevant documents and information may continue to be retained where reasonably necessary for service records, legal obligations, complaints handling or legitimate business administration.

Personal information is handled in accordance with our Privacy Policy.

Where appropriate, completed or working documents can be identified in the cancellation confirmation or closing communication.

Cancellation confirmation

Once a cancellation request has been reviewed, we will communicate the relevant position where reasonably possible.

Depending on the circumstances, the confirmation may identify:

• The service or tasks affected by the cancellation.
• The point at which work will stop.
• Any outstanding information or communication.
• Any records or completed outputs relevant to the closed work.
• Whether another agreed arrangement is required for remaining tasks.

Legal and statutory rights

Nothing in this policy is intended to remove or restrict any rights or protections that cannot lawfully be excluded or restricted.

Where a specific legal requirement applies to cancellation, the relevant requirement will be considered alongside the agreed service terms.

If you have a concern

If you believe a cancellation request has not been handled correctly, please contact us and provide details of the relevant service and request.

We will review the information provided and respond in accordance with our Complaints Policy where the matter constitutes a service complaint.

Request a cancellation

To request cancellation or a change to an agreed service, please contact SCHOOLWEAR HOLDINGS LTD using the details below.

Related policies

This Service Cancellation Policy should be read together with the other policies relevant to our website and services.

• Privacy Policy — how personal information is collected, used, retained and protected.
• Cookie Policy — how cookies and similar website technologies may be used.
• Terms & Conditions — general terms applicable to the website and agreed services.
• Service Delivery Policy — how agreed work is organised, delivered and completed.
• Complaints Policy — how service concerns can be raised and reviewed.