Clear terms, practical working.

About these terms

These Terms & Conditions apply to the use of the SCHOOLWEAR HOLDINGS LTD website and to services agreed with the company, unless different written terms have been expressly agreed for a particular engagement.

By submitting an enquiry, requesting a service or continuing with an agreed service, you acknowledge that these terms are relevant to the relationship between you and SCHOOLWEAR HOLDINGS LTD.

Definitions

For the purpose of these terms:

Using the website

The website is provided for general business information, service information and communication with SCHOOLWEAR HOLDINGS LTD.

You agree not to use the website:

• For unlawful or fraudulent purposes.
• To interfere with the operation or security of the website.
• To introduce malicious software or harmful material.
• To attempt unauthorised access to website systems or information.
• To misuse contact forms or communication channels.
• To reproduce website material in a misleading or unauthorised manner.

Service enquiries

Information on the website describes the general nature of our services. It does not mean that every listed service, task or timeframe is automatically available in every circumstance.

When you contact us, we may ask for further information about your requirement before confirming whether and how the work can be undertaken.

An enquiry submitted through the website does not by itself create an obligation for either party to enter into a service arrangement.

Agreeing the service

Before work begins, the relevant requirement should be sufficiently clear for both parties to understand what is being requested.

Service scope

Services are limited to the tasks included within the agreed scope.

Our services may include:

• Administrative task support.
• Document and information organisation.
• Supplier communication and follow-up.
• Operational records and task tracking.
• Routine business support coordination.

Client responsibilities

The Client is responsible for providing information and instructions reasonably required for the agreed work.

The Client should:

• Provide accurate and relevant information.
• Provide documents and records required for the agreed tasks.
• Identify important deadlines or operational requirements.
• Provide instructions that are sufficiently clear to act upon.
• Review outputs where the Client’s approval or decision is required.
• Remain responsible for decisions made using information or outputs supplied.
• Notify us when relevant information changes.

Delays caused by missing, incomplete or inaccurate information may affect the applicable working period.

Service delivery

We aim to carry out agreed services within the indicative working periods communicated for the relevant service.

Indicative periods may include:

• Administrative Support: approximately 1–5 working days.
• Document & Information Organisation: approximately 2–7 working days.
• Supplier Coordination: approximately 2–10 working days.
• Operational Support: approximately 1–4 weeks.
• Business Support Coordination: approximately 2–6 weeks.

These periods are indicative rather than guaranteed completion dates. The actual working period may depend on the complexity of the requirement, information supplied, client responses and third-party communications.

Supplier coordination

Where supplier coordination forms part of the agreed service, we may communicate with suppliers or other third parties using information and instructions provided by the Client.

Unless separately authorised in writing, the Company does not enter into contracts, approve commitments or make binding commercial decisions on behalf of the Client.

• Third-party response times are outside our control.
• Third-party availability is outside our control.
• Third-party decisions remain the responsibility of the relevant third party.
• The Client remains responsible for approving decisions that require its authority.
• We will communicate relevant responses or outstanding matters to the Client where included within the agreed scope.

Information accuracy

The Company will generally work from the information supplied by the Client or obtained during the agreed service.

The Client is responsible for ensuring that information, instructions, documents and records supplied to us are accurate, lawful and suitable for the intended purpose.

Where we identify an apparent inconsistency, missing information or point requiring clarification, we may ask the Client to confirm the relevant information before continuing.

Changes to the agreed work

A Client may request a change to the agreed scope.

Depending on the nature of the change, we may need to review:

• The revised tasks.
• Additional information required.
• The expected output.
• The revised working period.
• Any effect on work already underway.

We will clarify whether the requested change can be incorporated into the existing scope or should be treated as a separate requirement.

Cancellation and termination

Either party may request that an agreed service is cancelled or brought to an end, subject to the circumstances of the engagement and any specific arrangements agreed for that service.

Clients should notify us as soon as reasonably possible where they no longer require an agreed service or need to change the planned arrangement.

The process for service cancellation is described in our Service Cancellation Policy.

Where work has already been carried out, we may need to review the status of the work completed, outstanding tasks and any information that needs to be returned or retained.

Completed work and records

Completed outputs will generally be provided in the format appropriate to the agreed service, which may include organised digital files, written summaries, trackers, lists, records or email updates.

The Client remains responsible for reviewing and using completed information appropriately within its own business operations.

We may retain relevant business records in accordance with our Privacy Policy and applicable record-management requirements.

Intellectual property

Materials supplied by the Client remain the responsibility of the Client and, where applicable, remain subject to the Client’s existing rights.

The Client should only provide documents, images, records, information or other materials that it is authorised to provide for the relevant service.

Unless otherwise agreed in writing, the Company’s pre-existing templates, methods, systems, working processes and general business materials remain the Company’s property.

Outputs specifically prepared for the Client as part of an agreed service may be used by the Client for its own business purposes, subject to any rights belonging to third parties or underlying materials supplied by the Client.

Confidentiality

We will handle business information provided to us with appropriate care and will use it for the purposes relevant to the agreed service and associated business administration.

The Client should identify any information that requires particular handling where this is relevant to the service.

Confidentiality obligations may be subject to legal requirements, information already lawfully available to the recipient, or disclosure required by law or an appropriate authority.

Data protection

Personal information provided through the website or in connection with our services will be handled in accordance with applicable data protection requirements and our Privacy Policy.

Where the Client provides personal information belonging to another person, the Client should ensure that it is appropriate to provide that information for the relevant purpose.

Our Cookie Policy explains how cookies and similar website technologies may operate on this website.

Third-party services

Our work may involve information, communication or responses from suppliers and other independent third parties.

We do not control third-party systems, policies, availability, decisions or response times.

Where third-party information is incorporated into an output, the Client remains responsible for considering that information before making its own business decisions.

Service limitations

Our services are intended to provide practical administrative, coordination and operational support. Unless expressly agreed otherwise, they do not constitute:

• Legal advice.
• Tax or accounting advice.
• Professional financial advice.
• Regulated professional advice.
• A guarantee of a third party’s actions or decisions.
• Authority to make business decisions on behalf of the Client.

The Client remains responsible for obtaining specialist professional advice where its circumstances require it.

Liability

Nothing in these terms excludes or limits liability where doing so would not be permitted by applicable law.

We will take reasonable care in providing agreed services. However, the Client acknowledges that outcomes may depend on information supplied by the Client, third-party responses, external systems and decisions outside the Company’s control.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, the Company will not be responsible for losses arising solely from matters outside its reasonable control, including independent third-party decisions, inaccurate information supplied by the Client, or delays caused by information or responses that the Company does not control.

Events outside reasonable control

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances reasonably outside our control.

Such circumstances may include significant technical failures, interruption of essential communications, natural events, widespread service disruption, changes imposed by authorities or other circumstances that could not reasonably be avoided.

Where such circumstances affect an agreed service, we will aim to communicate the relevant impact and resume the work when reasonably practicable.

Complaints

If you have a concern about our service, communication or an agreed requirement, please contact us as soon as reasonably possible.

Our Complaints Policy explains the process for submitting, reviewing and responding to complaints.

Suspension or termination

We may suspend or end a service where continued work is not reasonably practicable, including where required information has not been provided, instructions cannot reasonably be clarified, or continued work would conflict with applicable requirements.

Where practical, we will communicate the reason for suspension or termination and identify any outstanding information or actions.

Ending a service does not remove rights or obligations that have already arisen before the service ended.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable requirements.

The version published on this website will apply to future use of the website and, where appropriate, future service arrangements.

Where a change materially affects an existing agreed service, we will communicate the relevant change where appropriate.

Governing law

These Terms & Conditions and any dispute or matter arising from them are subject to the laws of England and Wales, except where applicable law requires otherwise.

The courts of England and Wales will have jurisdiction in relation to matters arising under these terms, subject to any mandatory rights or jurisdiction that cannot lawfully be excluded.

Contact details

If you have a question about these Terms & Conditions, please contact SCHOOLWEAR HOLDINGS LTD.

Related policies

These terms should be read alongside the policies relevant to your use of our website and services.

• Privacy Policy
• Cookie Policy
• Service Delivery Policy
• Service Cancellation Policy
• Complaints Policy