Your information. Handled clearly.

About SCHOOLWEAR HOLDINGS LTD

SCHOOLWEAR HOLDINGS LTD is responsible for the personal information described in this Privacy Policy.

Information relevant to an enquiry or service.

We may collect personal information when you contact us, submit an enquiry, communicate with us about a service or provide information required for an agreed task.

Information you provide

• Full name and contact details.
• Business or organisation name, where relevant.
• Email address and telephone number.
• Information about the service or task you are enquiring about.
• Supplier, business or project information relevant to the enquiry.
• Documents or information you choose to provide for an agreed requirement.
• Communication and correspondence relating to an enquiry or service.

Information collected through the website

Depending on the website configuration, technical information such as browser type, device information, approximate location, IP address, pages visited and website activity may be collected through server logs, security systems, analytics or cookies.

Why we use personal information.

We use personal information only where there is a relevant purpose for doing so.

• To respond to enquiries submitted through the website.
• To communicate about requested services.
• To understand the scope and requirements of a requested service.
• To organise and carry out agreed administrative support tasks.
• To maintain relevant service records and communication records.
• To coordinate information with suppliers where this forms part of an agreed task.
• To maintain operational records relevant to an agreed service.
• To manage service-related correspondence and follow-up.
• To maintain website security and prevent misuse.
• To comply with applicable legal or regulatory obligations.

The basis for processing.

Where applicable, personal information is processed under one or more lawful bases provided by applicable data protection law.

Information submitted through our website.

Our contact form may ask for your name, business or organisation name, email address, telephone number, service requirement, relevant supplier or business information, approximate scope, preferred timeframe and additional information.

This information is used to understand your enquiry, determine whether the requested requirement falls within our services and communicate with you about the enquiry.

When an agreed service involves other businesses.

Some services may involve supplier contact details, business correspondence or information about third-party organisations.

Where such information is provided to us for an agreed task, we use it only to the extent reasonably required for that task, such as routine communication, follow-up, recording responses or maintaining an action list.

We do not assume authority to enter contracts or make commercial commitments on behalf of a client unless separate authority has been clearly established.

When information may be disclosed.

We do not disclose personal information routinely for unrelated purposes.

Information may be shared where reasonably necessary to:

• Provide or administer a service you have requested.
• Communicate with a supplier or business contact as part of an agreed task.
• Use a service provider that supports our website, communications, hosting or business administration.
• Comply with a legal obligation or valid legal request.
• Protect the security, rights or property of the business or others where legally permitted.

Where third-party service providers process information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place where required.

Information processed outside the United Kingdom.

Some website, hosting, communication, security or business technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is subject to an appropriate protection mechanism.

How long information is kept.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage enquiries, maintain appropriate business records, provide services, resolve enquiries or complaints and meet applicable legal obligations.

Different categories of information may therefore be retained for different periods.

Where an enquiry does not result in an ongoing service relationship, information will be reviewed periodically and deleted or securely disposed of when it is no longer required, subject to any applicable legal or legitimate business record-keeping requirements.

Protecting the information we hold.

We use reasonable technical and organisational measures appropriate to the nature of the information and the risks involved.

• Access to information is limited to appropriate personnel or service providers.
• Business systems are maintained with reasonable security controls.
• Information is handled only for relevant business purposes.
• Where appropriate, information is transferred using secure communication methods.
• Information that is no longer required is deleted or securely disposed of where appropriate.

No method of transmission or storage can be guaranteed to be completely secure. We therefore maintain reasonable safeguards appropriate to the circumstances.

Website cookies and similar technologies.

Our website may use cookies and similar technologies for essential website functions, security, preferences, analytics or other purposes depending on the website configuration.

Information about the categories of cookies used and the applicable choices is provided in our Cookie Policy .

Your data protection rights.

Subject to applicable legal conditions and exemptions, you may have rights in relation to your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure in circumstances where the law provides such a right.
• The right to request restriction of processing in applicable circumstances.
• The right to object to certain processing activities.
• The right to data portability where the applicable legal conditions are met.
• The right to withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal conditions or exemptions.

Contact us about your information.

To ask about your personal information or exercise an applicable data protection right, please contact:

Please provide enough information for us to identify the relevant enquiry or information and to understand the request. We may need to verify identity before releasing personal information.

If you have a concern about privacy.

If you believe that your personal information has not been handled appropriately, you can contact us first so that we can review the concern.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection matters.

Keeping this information accurate.

We may update this Privacy Policy when our website, services, information-handling practices or applicable legal requirements change.

The current version published on this page applies to information handled under the practices described here.

Where a material change affects the way personal information is used, we will take appropriate steps to provide relevant information about the change.

Further information.

Other policies available on this website include:

• Cookie Policy
• Terms & Conditions
• Service Delivery Policy
• Service Cancellation Policy
• Complaints Policy